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| eSupport System |
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| The eSupport System is a self-service, web-based, support solution developed to provide a structured and disciplined approach to the customer support function. It helps organizations to focus on customer support by handling more customers per staff resource, accommodating dynamic shifts in demand, and enabling customers to identify and solve many of their routine issues. |
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Cyberville eSupport System Highlights
- Customers save time because they do not have to wait on hold on the telephone
- Customers are empowered, finding solutions for many of their problems
- Your organization enjoys reduction in customer-support costs
- Your support team solves much more customer issues per month compared to phone-based support
- Automated routing of cases to the appropriate support staff
- Ease of report generation on turnaround time for solved cases
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